Warranty Coverage

What is covered by Simmons 10 years limited warranty?

Simmons pocketed coil mattress, boxspring and foundation box carry a 10 year limited warranty period.

For the first 2 years upon the date of delivery, Simmons will at its option, replace or repair a Simmons mattress, boxspring or foundation box, due to manufacturing defects, at no charge (excluding transportation charge).

After the first 2 years upon the date of delivery, cost of any replacement or repair of Simmons mattress, boxspring or foundation box, will be calculated by the total number of years owned multiplied by 1/10th of the prevailing list price, plus transportation charge.

If identical materials are not available at the time of repair or replacement, Simmons reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing or original piece.

NOTE:
This warranty is extended ONLY to the original purchaser and his/her delivery address. We will honour ONLY ONE delivery address.
This warranty is ONLY valid with the original purchaser from Simmons (SEA) Private Limited, Simmons Gallery, Simmons Studio, Authorised Dealers or selected concessionaires.
In the event of a change of address, in order to continue to enjoy Simmons warranty coverage, the original purchaser MUST update his/her new address with Simmons via phone, email or snail mail. The delivery of Simmons mattress from point A to point B MUST be handled by Simmons to ensure the validity of the warranty.

What is covered by Simmons 7 years limited warranty?

Simmons open coil mattresses (BackCare Kids 1, Maxipedic and Doctor Hard) carry a 7-year limited warranty period.

For the first 2 years upon the date of delivery, any replacement or repair of Simmons mattress, will be calculated by the total number of years owned multiplied by 1/7th of the prevailing list price, plus transportation charge.

If identical materials are not available at the time of repair or replacement, Simmons reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing or original piece.

NOTE:
This warranty is extended ONLY to the original purchaser and his/her delivery address. We will honour ONLY ONE delivery address.
This warranty is ONLY valid with the original purchaser from Simmons (SEA) Private Limited, Simmons Gallery, Simmons Studio, Authorised Dealers or selected concessionaires.
In the event of a change of address, in order to continue to enjoy Simmons warranty coverage, the original purchaser MUST update his/her new address with Simmons via phone, email or snail mail. The delivery of Simmons mattress from point A to point B MUST be handled by Simmons to ensure the validity of the warranty.

What is excluded under Simmons warranty?

(This warranty does not apply to and excludes):

  • Normal Body impressions of 38mm (1.5 inch) or less.
    [Note: Body impressions are a normal phenomenon of premium bedding and indicate that the comfort layers are conforming to your body. Impressions of 38mm (1.5 inch) or less on the mattress in all sleeping areas are quite possible and not considered a manufacturing defect.]
  • Firmness or comfort preference of the product.
  • Mattress, boxspring or foundation box that is soiled, burnt or has received obvious abuse or improper care (please refer to the care instruction), such as mattress with inadequate support from a weak, mismatching size boxspring or an improper bed frame, namely nest type and wooden rail type.
  • Mattress size that is within the tolerance level of ±2cm in width and length.
  • Mattress height/ weight
  • Cover (fabric), bent border / grid wires
  • Bending, standing or jumping on the mattress.
  • Handles. Mattress handles are designed for mattress positioning only. Never use the mattress handles to support the weight of the mattress.
  • Simmons product that is stained, soiled or infested with vermin even if defective.
  • Dust mites and bed bugs.
  • Product shipped out of Singapore.
  • Product that is obtained other than through an authorized Simmons retailer.
  • Product sold for commercial use.
  • Merchandise sold “as-in”, “distressed” or floor model”.
  • Transportation, inspection or removal cost of product.
  • Dissatisfaction with the mattress including, but not limited to: Heat / Back Aches/ Rashes.

Note:
Please ensure that satin trade labels and/or law labels are intact to identify the bedding and validate the warranty. Simmons shall not be liable for incidental or consequential damages that result through the use of this product.